Terms & Conditions


Revuva Terms & Conditions


Entity: Revuva Pty Ltd (ABN 12 687 693 189)



1. Who We Are

Revuva Pty Ltd (ABN 12 687 693 189), trading as Revuva, provides software and managed services that help businesses manage their online reputation, customer reviews, and listings. These Terms apply when you use our website, platform, or services.

By signing up or using our services, you agree to these Terms. If you do not agree, you must not use our services.



2. What We Provide

  • Access to the Revuva platform, which includes listings, reviews, social media, chatbot, AI tools, and integrations.


  • Optional managed services called Reputation Manager, which include:


    • up to 8 social media posts per month,


    • responding to online reviews on your behalf, and


    • reporting fake reviews to Google.


We may also provide SEO, ads, or web design services on request, but these are outside our standard packages.



3. Onboarding

New clients must complete two onboarding sessions (1 hour each) within the first 4 weeks. Delays on your side don’t pause or extend your subscription.



4. Subscriptions and Payment

  • All subscriptions are for 12 months.

  • Automatic Renewal: Your subscription renews every 12 months unless you notify us in writing at least 30 days before the renewal date.


  • Fees are annual, upfront, unless agreed otherwise.


  • Prices are GST exclusive (GST is added to your invoice).


  • Payment can be made via Stripe card, direct debit, or bank transfer.


  • No refunds unless we fail to provide the services.


  • If you end your contract early, you must pay the balance of the term.


  • If payment is late by more than 14 days, we may suspend access. If still unpaid after 30 days, we may refer your account to collections.




5. Fair Use

We apply a Fair Use Policy. If your usage is more than 3× the industry average, we may limit your account or discuss extra fees.



6. Acceptable Use

You must not use our platform to:

  • create or solicit fake reviews, or review gate,


  • send SMS, email or calls without customer consent (Spam Act 2003 (Cth), ACMA rules),


  • post unlawful, offensive, or misleading content,


  • send spam or malware,


  • reverse engineer, copy, or resell our platform,


  • operate in prohibited industries (e.g. adult, gambling, payday lending, firearms, or other unlawful activity).


We can suspend or terminate your account immediately if you breach this policy.



7. Data and Privacy

  • You own your business and customer data.


  • We only use it to deliver our services.


  • We delete client data within 30 days of account closure.


  • By using our services, you agree to our Privacy Policy (to be published).


  • Some features use AI. AI outputs may not be accurate, and you are responsible for how you use them. We will not use your data to train AI models.




8. Our Responsibilities

We promise to deliver our services with reasonable care and skill. However:

  • We do not guarantee more sales, higher rankings, or specific outcomes.


  • The platform is provided “as is” — some downtime or errors may occur.


  • We are not responsible for outages or changes in third-party services (Google, Zapier, social platforms, etc.).




9. Liability and Consumer Rights

  • To the extent permitted by law, our liability is limited to the fees you paid in the past 12 months.


  • For data breaches, indemnities or gross negligence, our liability is capped at 2× your annual fees.


  • We are not responsible for lost profits, lost customers, or indirect losses.


  • Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). If required, our liability is limited to re-supplying the services or paying the cost of having them re-supplied.




10. Ending Your Subscription

  • Subscriptions run for 12 months.


  • If you breach these Terms, we may suspend or terminate your access immediately.


  • If you cancel early, you must pay the balance of your subscription term.


  • After termination, we delete your data after 30 days.




11. General

  • These Terms are governed by the laws of New South Wales, Australia.


  • Any disputes must be resolved in the courts of NSW.


  • You cannot transfer your rights or account without our permission.


  • We may update these Terms from time to time. Continued use of our services means you accept the updated Terms.